Just an update: I received my replacement pack this evening. So that's two different packs within two weeks of sending funds. I've waited at times for two weeks before funds were even picked up. So shipping and communication are very good. I'm not going to leave a review but if you have any questions about my experience with these products just reply to this. And a month or two down the road I'll leave a comment in this section about my feelings on products used from this lab.